We know reliable electric service is important to our customers, and we make every effort to prevent power outages. However, events beyond our control, such as severe weather conditions, can sometimes cause outages.

Here are some things you can do to prepare for an outage:

• Be ready to report your power outage to GP&L. Call 972-205-3000 or 833-403-2106, or text OUT to 972-205-4000. Learn more about GP&L's Outage Text Reporting.
  • Update or confirm your phone number for easy outage text reporting.
• Protect your electronics from power surges with a surge protector or by unplugging them. Learn more about surge protection.
• If uninterrupted power is essential to your home or business, consider having battery backup or a generator.
• Register with the Garland Emergency Notification System, the City of Garland’s public notification system. During an emergency or severe weather, the Garland Emergency Notification System will provide a phone message, email or text about the specific situation and any action that is necessary.
• Sign up for Garland Enewsletters to stay up to date on City of Garland news and alerts.
• In case of extended outages or other emergencies, it is a good idea to have an emergency plan and a “go kit” with necessary supplies for all members of your household.

Chronic Condition & Critical Care Customers

City of Garland water and electric utility residential customers who have a chronic condition or critical illness may submit documentation to notify the City of their dependence on these utility services.

If you or someone in your home depends on electricity for medical equipment, it is important to have a backup plan in case of a power outage.

• Have an alternate power source, such as a generator or battery backup.
• Be familiar with how long your alternate power sources can provide power.
• Have a backup plan to stay with a friend or relative if you lose power for an extended time.
• Speak with your doctor about staying at a medical facility if you lose power for an extended time.
• Maintain a backup supply of medications and materials you need for your medical device, such as oxygen, in case delivery vehicles cannot make it to your home for resupply.  This is especially critical during winter storm conditions.

Critical Load Customers

Certain non-residential customers may be eligible to apply for designation as a Critical Load Public Safety or Industrial customer. Critical Load designation does not guarantee continuous power supply. It is the customer's responsibility to have alternative sources of electric power.