Report a GP&L Power Outage 24/7:

Call 972-205-3000 or 833-403-2106

or

Text OUT to 972-205-4000 -- Learn more.

GP&L Power Outage Map

See GP&L’s current power outages. For the security of our customers, outages affecting small numbers of customers are not visible on the map.

How does GP&L’s automated phone system record my outage?

The automated system will ask for your account number, or the phone or driver’s license number associated with your account. When the account is identified, a service order will be automatically initiated within GP&L’s outage management system. This process is the quickest way to notify GP&L of a power outage. Update or confirm your phone number.

Stay safe during outages!

Storms may bring down trees and power lines. Stay safe and stay away from any downed poles or power lines. If you see a downed pole or power line, call the police (911) and GP&L (972-205-3000 or 833-403-2106) immediately. Learn more about electric safety.

ERCOT Energy Emergency Alerts

ERCOT, or the Electric Reliability Council of Texas, manages the flow of electricity throughout most of Texas, including Garland. If there is not enough power supply on the grid to keep up with demand, ERCOT may issue an Energy Emergency Alert (EEA) to help keep the grid stable. More on ERCOT Alert Levels. 

At an Energy Emergency Alert 3 (EEA3, the highest alert level), ERCOT will instruct electric utilities to immediately implement load shedding, also known as controlled outages.